is a concerns-oriented way of thinking
about IT application and it's value in the healthcare industry
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Describes main types of stakeholders. In the nearest future it will allow to drill down to more specific stakeholders’ definitions.

Revenue increase seekers


Healthcare providers are a main center of responsibility for time and quality of care as well as the main beneficiary from providing services in a healthcare industry. There is a great variety of healthcare providers with no hope to classify. They are so different in lots ways - business models and processes, budgets, culture, attitude to employees, customer relations, environment, supply chains and a lot more. As any other organizations, healthcare providers are interested in growth and providing new services with the use of HIT but are very limited by regulatory, culture, HIT capabilities and influence of employees.


Healthcare specialists are bones and blood of the entire healthcare industry. They are the main value producers in the industry. There are numerous roles and processes where healthcare specialists are involved. They vary a lot in schools, movements, methods and tools used as well as an overall qualification and importance for a business model of a particular organization. We have to remember that every healthcare specialist regardless his or her position in hierarchy is a specialist who can influence the industry in various ways.

Pharmacy manufacturer

Pharmacy is the main method for treatment. Pharmaceutical companies have different models but most are interested in advertising and selling their products. As well they are one of the main forces for scientific researches in the healthcare industry. Pharmaceutical companies are among the largest consumers of information.

Medical equipment manufacturer

Manufacturers of medical devices and equipment from HIT point of view are the major influencers. They define the purpose, characteristics, algorithms and they exchange architecture of major means of objective information about the patient. On the other hand, they are one of the biggest data consumers. They use data to provide additional services as well as improve their products and services.

Cost reduction seekers

Insurance company

An insurance company is excited about control and optimization of financial flows as well as necessity and sufficiency of care. An insurance company is constrained by compliance and regulatory obligators. Its HIT systems are aimed to control and manage financial transactions processes and provide analytical capabilities sufficient for constant improving of their business.


Government is one of the most powerful influencer of the healthcare industry. In most cases government is a main customer for HIT projects. On the one hand there is no real reason (except quite blur political reasons) for government to implement and maintain large HIT systems. On the other hand, in lots of countries government is the biggest insurance provider and is interested in quantity and costs for medical support of citizens. Typically governmental structures are too large and diverse - each executive body department has its own goals, assessments and a way of work.


Every person is both a main stakeholder of the healthcare system and an object for it. There are different personal roles - from a patient to a relative,a colleague or a bystander. For everyone healthcare is a matter of life and death, or at least the quality of life of his own and beloved people. Person is interested in improving health, receiving and managing his or her own medical data, as well as in improving quality and velocity of interactions with healthcare providers and specialists in various cases. In some cases a person can become a patient. Therefore, a patient is the special state of a person.


A patient is one of the states of a person. At this state interest of a person as a stakeholder increases dramatically while he or her becomes an object of healthcare. A patient is concerned about velocity and quality of care as well as expenses taken. A patient is interested in control of actions and medicine and a psychological support. There can be different types and statuses of patients. Each of these needs a personal approach.